Patient Arrival Policy
For your protection, and that of others, all dogs should be on a leash and properly controlled while in the waiting area or exam rooms.
For your protection, and that of others, please request prior to appointment time any assistance you may need in arrival of your pet from the parking lot to the front door.
Walk-in clients are always welcome however, appointments are preferred so we can give you our utmost attention. Emergency cases shall always reveice top priority followed by patients with previously scheduled appointments. Same day appointments can usually be accomodated.
The Night Before: Your pet should not have anything to eat after 10:00PM the night before the surgery. Please ensure that he or she has plenty of water.
Dropping Off: Pets dropped off for routine surgery should be here between 7:15-9:00AM. Please allow 15-20 minutes to check in so all necessary paperwork can be filled out, the procedure can be fully explained, and any questions you have can be answered. The client care specialist will also schedule a pick up time that is convenient for you.
The Morning of the Surgery: The drop off provision allows us to complete the surgeries in a timely manner, making sure your loved one has a full day of monitoring and attention.
After the Surgery: The anesthesia nurse will call to update you on your pet's status after the surgery.
Every animal that has been anesthetized spends the night with us. Your pet will receive a final post surgical, comprehensive exam and complimentary bath before being returned to you.
We accept full payment at the time that services are rendered. For your convenience, we accept American Express, Visa, MasterCard, Discover, cash and personal checks.